Naturalist Journeys LLC has been a respected leader in eco-travel worldwide since 1998. Caligo Ventures has been a respected leader in ecotourism to tropical destinations for over 35 years, operating as the official North American representative for Trinidad's Asa Wright Nature Centre. It operates as a program of Naturalist Journeys, LLC. We recognize that when you use our services, you are trusting us with your information. We understand this is a big responsibility and we work hard to protect your information.
1. What Personal Information Do We Gather, and How Do We Gather It?
The information we learn from you helps us personalize and improve your experience with Naturalist Journeys. Here are the types of information we gather:
Information You Give Us: We receive and store any information you enter on our Website or give us in any other way. This includes all information you provide on your registration form, which is either (1) completed online or (2) printed and completed manually and returned to us by mailing the hardcopy form or scanning and sending an electronic copy via email. Registration forms may contain, among other information: name, contact information, payment information, travel preferences, special needs / disabilities / dietary requirements, social preferences, interests and activities, passport details, medical information, travel insurance details, details of the products and services purchased from us or inquired about, and any additional information necessary to deliver those products and services or to respond to inquiries. We keep a digital copy of your registration form in our computer files. We keep a physical copy in your tour file. We enter the data from your registration form into an internal database program. We retain archived copies of all tour files after destroying any sensitive data such as a full copy of a passport or credit card information.
When you are travelling with us, our guides or other travelers may take video and images of you that may be used in brochures, in our advertising, or on our website. All participants in Naturalist Journeys trips authorize us to use their images (such as photograph, videotape, film, or recorded voice). If you do not wish to authorize such use, please notify us in writing using the contact details below.
Google Analytics: We use Google Analytics to analyze your use of our website. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and processing of data generated by your use of our website by going to tools.google.com/dlpage/gaoptout.
2. How Do We Use Your information?
The information we gather is used primarily to provide our services to you, to communicate with you, and to improve the services we can provide to you in the future. For example, information regarding diet restrictions or medical conditions is provided to the vendors that prepare food for our tours and to other service providers with whom we contract in order to provide service to you. Health data is collected and shared with tour leaders and lodges where food is served for safety reasons. We also use the information to provide customer care and support, to monitor the usage of our services, and to detect and prevent technical issues.
Does Naturalist Journeys Share the Information It Receives?
Third-Party Service Providers: We contract with other companies and individuals to perform functions on our behalf. Examples include but are not limited to: tour guides, lodging providers, food service providers, processing credit card payments. They have access to our clients’ personal information as necessary to perform their functions, but they may not use it for other purposes.
New Owner: If the ownership or control of all or part of our products or their assets changes, we may transfer your information to the new owner.
3. Your Options For Updating, Managing, Opting-Out, And Deleting Your Information.
If at any time you need to update your information, you may do so in writing by emailing us at firstname.lastname@example.org or by mailing us at Naturalist Journeys, LLC P.O. Box 16545 Portal, AZ 85632.
You can also manage some of the information gathering tools, such as revoking access to Google Analytics, disabling Cookies, and opting out of the collection and use of information related to Pixel Tags /Web Beacons, by following the procedures outlined below.
You can request a copy of the personal information we retain about you. We reserve the right to charge a fee for this, depending on the nature and frequency of your request(s) and our cost to provide the information.
You can opt-out of providing information and can opt-out of receiving marketing or promotional messages via the instructions in those messages, and you can withdraw consent to the processing of your personal information.
You can request that information be deleted, in writing by emailing us at email@example.com or by mailing us at Naturalist Journeys, LLC P.O. Box 16545 Portal, AZ 85632.
How to Remove Google Analytics Permissions
You can remove our Google Analytics access by going to https://myaccount.google.com/:
- In the “Sign-in & security” section, choose Apps with account access.
- Choose Manage apps.
- Choose the site or app you no longer want included and choose Remove.
To delete your data, send an email to firstname.lastname@example.org and request removal. Please note that this does not unsubscribe you from any emails.
How to Unsubscribe from Naturalist Journeys’ Emails
To unsubscribe from emails, you may click on the unsubscribe button in any email that is sent to you from Naturalist Journeys. The mail service we use will process your request within a reasonable time after receipt. If you receive emails from Naturalist Journeys at multiple email accounts, you will need to unsubscribe from each account. If you are not successful with unsubscribing using this method, please contact our office in writing by emailing us at email@example.com or by mailing us at Naturalist Journeys, LLC P.O. Box 16545 Portal, AZ 85632.
How to Disable Cookies
How to Out-Out of Pixel Tags/Web Beacons Information Collection
You can opt-out of the collection and use of information for ad targeting by visiting the following links: http://www.aboutads.info/choices or http://www.youronlinechoices.eu/ To be clear these opt-outs must be performed on each device and browser that you wish to have opted out. For example, if you have opted out on your computer browser, that opt out will not be effective on your mobile device. You must separately opt out on each device.
We do not knowingly collect personally identifiable information from children under the age of 18. If you are under the age of 18, please do not provide your name and address or other contact details or any other personally identifiable information of any kind whatsoever. If you are a parent or guardian of someone under the age of 18, and your child has provided us information without your knowledge and consent, you may request that we remove this information by contacting us at in writing by emailing us at firstname.lastname@example.org or by mailing us at Naturalist Journeys, LLC P.O. Box 16545 Portal, AZ 85632.
How Do We Protect Your Information?
We are committed to taking reasonable and appropriate measures to protect the information we receive from you. We take reasonable and appropriate security measures to protect your information against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we maintain reasonable and appropriate physical, electronic, and managerial procedures to safeguard and secure the information and data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved. However, since the internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information.
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Last updated: 5/31/2019